Returns & warranty

Returns

You can return an item within 7 days of buying it or receiving it, as long as it is:

• unused, and has not been soldered, wired, programmed or modified;
• in its original packaging, with all parts and accessories;
• returned with your receipt (EBM) or your order number.

We check every returned item. Once it is approved, we refund you the same way you paid (cash or Mobile Money), or exchange it for another product if you prefer.

Items we can’t take back

• Components that have been soldered, wired into a circuit, programmed or flashed.
• Wire, cable, heat-shrink and other items cut to length.
• Consumables once opened or used: solder, flux, batteries, glue.
• Items ordered specially for you.

Warranty: faulty on arrival

If something doesn’t work when you receive it (“dead on arrival”), contact us within 7 days. Bring or send back the item with its packaging and receipt. We test it, and if it is faulty we replace it with the same item, or refund you if it is out of stock.

After 7 days, items are not covered by a warranty from AmoTech, unless the product page says otherwise.

What the warranty doesn’t cover

• Damage from wrong wiring, wrong voltage or reversed polarity, or short circuits.
• Overheating while soldering, static discharge, water or physical damage.
• Normal wear, or use outside the product’s specifications.

Delivery fees

Delivery fees are not refunded, unless we sent you the wrong item or a faulty one.

How to return or report a fault

Visit our shop, or message us on WhatsApp with your order number and a photo of the item. You can also call +250 796 594 130.